As Gen Z becomes college aged, establishing a presence on social media has never been more important for higher education institutions.
Using social media in higher education is the new norm. Recruitment. Student and alumni relations. Crisis communications. Fundraising. It all happens on social.
In this post, we look at the expanding role of social media in higher education. Let’s explore how you can use social tools to build your institutional reputation and foster a sense of community.
Bonus: Read the step-by-step social media strategy guide with pro tips on how to grow your social media presence.
The benefits of social media in higher education
There are plenty of benefits for higher education institutions that understand social tools. Here are some of the top advantages of social media in higher education.
Promoting values and achievements
Make your institution’s mission and values known. Social media use in higher education is significant in setting the tone on campus. Promote and represent the kind of culture your school aims to cultivate.
And with vision and creativity, we can explore new and innovative ways to engage our audiences and create important resources to promote well-being, inclusivity, compassion and exploration. (@truth_bullets30) https://t.co/77lwhgjrUs
— Nikki Sunstrum 〽️ (@nikkisunstrum) June 4, 2021
Value alignment informs everything from small purchases to major life decisions. Let prospective students, faculty, and partners know they’re welcome and supported. In turn, communicate the types of behavior that won’t be tolerated.
Give current and past scholars reasons to take pride in their alma mater — broadcast commitments to sustainability, investments in the community, or advances in medical research.
Game-changing hepatitis C testing program awarded $6.5m
A program run by the @KirbyInstitute and @Flinders International Centre for Point-of-Care Testing will set Australia on a path to eliminate #hepatitisC.https://t.co/qfTBEs2QFd pic.twitter.com/RziE6UaMpc
— UNSW (@UNSW) September 20, 2021
A little old-fashioned bragging goes a long way, too. Show off state-of-the-art facilities, award-winning research, and other accomplishments. Highlight students, staff, faculty, and alumni. Rally school spirit by celebrating top athletes, wins, and first place finishes.
No matter where or how we gather, #ColumbiaGivingDay is about the community coming together and sharing our love for #Barnard. In an especially challenging year for the College, we’ve shown the world just how high we can fly.
THANK YOU!🐻🤝💙 https://t.co/HnRLMDuSQg
— Barnard Alumnae (@barnardalumnae) October 29, 2020
Integrating a campaign like this with a CRM system allows you to attribute funds and measure ROI. Social fundraising campaigns also invite alumni, students, staff, and faculty to be active advocates for the school. They can provide an invaluable show of support and camaraderie.
Taking advantage of UGC (user-generated content)
Your entire student population is likely creating social content on a regular basis. That’s a ton of real-life material that can help authentically boost your institution’s profile.
Create a hashtag like #BerkeleyPOV for students to share photos. Repost the best ones (crediting the authors, of course) on your official channels.
Our Community Vaccine Clinic is happening NOW at Heritage Hall on Union Street:
🕐 8:30- 11:30
🕐 12:30-3:30@ohiou requires students, faculty, and staff to be vaccinated against COVID-19 by Nov. 15. https://t.co/L8NDHZ08wO@OHIOStudentLife @OHIO_Housing @OhioParents pic.twitter.com/Z58YioPcgx— OHIO University Covid19 Operations (@covid_ohio) September 17, 2021
People also expect institutions to respond to social movements. They want to see the university take concrete actions to address social or institutional issues.
Communication plans should also be prepared for emergencies. Think about weather disruptions, natural disasters, and other imminent threats.
The University will be closed on Monday, Aug. 30, in anticipation of #HurricaneIda. Find safety info and measures for campus residents & employees—including free parking in all parking towers now thru Monday—in your campus email and online at https://t.co/vgo5T8YMqC. Stay safe! pic.twitter.com/dBGdjh8bK1
— UL Lafayette (@ULLafayette) August 28, 2021
Engaging students on and off-campus
Not all students live on campus. That doesn’t mean they’re less motivated to engage and participate in student life.
A key advantage of social media in higher education is that it allows students to connect. That might be from home, different campuses, work study programs, or at a conference.
Create channels and groups to rally students. Base them on wide-ranging topics, interests, experiences, and activities.
Bonus: Read the step-by-step social media strategy guide with pro tips on how to grow your social media presence.
Get the free guide right now!
McGill University runs more than 40 accounts dedicated to student life. And the Campus Life & Engagement Facebook Page links to private groups like McGill University Entering Class of 2021-2022.
There’s also a Facebook page specifically for off-campus students. This ensures they feel as much a part of the university community as those who live in residence.
How to use social media in higher education: 6 essential tips
Using social media in higher education can feel a little overwhelming. Here are 6 tips to help make it work for your institution.
1. Develop a social media strategy
Behind every successful social media channel, there’s a strategy at play. Add more channels to the picture, and the need for strategy increases. But so do the challenges.
It’s an enormous challenge to create a strategy for a multi-channel organization.
This is likely why it continues to be a top goal for professionals polled in our Social Campus Report. 76% of respondents say defining a clear social media marketing strategy and objectives is their top priority. Another 45% hope to coordinate social strategy campus-wide.
Align social strategy back to the university’s core objectives. This creates a clear business case for social media and allows managers to better allocate resources. In fact, 64% of professionals agree that social media should connect to the strategic plan and institutional mission.
For example, look at Georgia State University’s #TheStateWay campaign. It has four pillars: Atlanta, research, classroom technology, and student success.
#USYD designed cube sat #CUAVA1 was launched from Cape Canaveral via @nasa + @spacex Dragon #SpaceCraft. 🚀
“This mission shows that Australian universities are at the forefront of our emerging national space industry.” Mission leader Prof @CairnsIver
🔗https://t.co/GDYodaKnyK pic.twitter.com/ZrIa51tbVL
— University of Sydney (@Sydney_Uni) September 17, 2021
2. Establish social media guidelines and policies
With so many people and accounts involved, it’s important to establish guidelines and policies to keep everyone on track. Solid documentation helps streamline onboarding, promotes best practices, and maintains a unified voice across channels.
Your complete set of higher education social media guidelines should include:
- A social media style guide
- Guidelines for dealing with negative messages
- A crisis communications and emergency management plan
- Social media policies
- Contact information for relevant members of the social team
- Links to social media training opportunities
- Mental health resources
It may seem like a lot of ground to cover. But thorough guidelines provide crucial support to social managers. They also empower students and faculty to participate in an independent and authentic way. As a bonus, they reduce the need for support from the core team.
3. Create a social media hub
Higher ed social media operations tend to involve a lot of people and even more channels. Bring everyone and everything together with a central hub. Create a social media directory that lists and categorizes all social media accounts.
For example, the University of Michigan has more than 1200 active social accounts. Official accounts are listed in a directory.
Source: University of Michigan
MIT maintains a searchable website that lets visitors look up channels by keyword or platform. The University of Waterloo lists upwards of 200 channels by department or domain with the option to filter by network.
As an external resource, these hubs allow people to find and follow the right channels. They can be confident they’re looking at official accounts.
The hub-and-spoke setup translates as a good management model as well. With the support of a tool like Hootsuite, a core team can monitor all channels from a central dashboard.
This makes life easier for often under-resourced social managers. Use the dashboard to assign tasks, approve and schedule posts, coordinate content from contacts across the campus, and mobilize in the event of a crisis.
4. Adopt a platform-specific approach
Did you check out the social media directories we mentioned above? If so, you’ll notice the social platforms used vary across departments, faculties, and other areas of university life.
Does admissions need a LinkedIn page? Does information aimed at parents need to go on TikTok? It’s important to consider which platforms are most likely to reach the right audience.
But remember: You’re not just talking to Gen Z.
Your audience includes students and potential students, of course, but they may not all be in their late teens or early twenties. In public four-year schools in the U.S., 90% of students are under 25. But for private for-profit four-year institutions, 66% are 25 or older.
Source: National Center for Education Statistics
Beyond mature students, you’ve also got to reach plenty of other adult audiences:
- parents
- corporate partners
- other institutions
- faculty and potential faculty
- staff
Get to know each of your social audiences. Look for trends in age range, gender, location, and, if available, occupation, education level, and interests. With these findings, tailor and personalize messages for each different audience.
For instance, LinkedIn may not be the best platform for recruiting undergraduates. But it could be the ideal place to market continuing education programs or recruit new instructors.
TikTok might be a good channel for admissions content. (Though likely not the only one — remember those adult learners). It can also be a platform to experiment and simply build community in the inexplicable way that only TikTok can.
Stay on top of platform and demographic trends to identify where your communities are most active. This allows managers to focus on channels that drive the most results. Management tools like Hootsuite make it easy to compare how channels stack up against each other.
5. Build and empower communities
With a central hub, guidelines, and strategy, your infrastructure is in place for communities to flourish on social media.
Create hashtags the student body can rally behind online. Develop an accessible intake program so students and faculty can apply to create and manage accounts. Let students and their creativity take over — it pays off.
City University of New York handed control of its TikTok account over to students. The result is definitely not what you would find on most official higher-ed social platforms. But it has more than 23 thousand followers and 1.6 million likes.
@cunyeduStill gonna get that iced coffee tho 😗✌️ ##CUNY ##college ##student ##school ##nyc ##CandyCrushAllStars♬ original sound – Call me Snow
Colorado State University created a student-run YouTube channel. Student ambassadors share pretty intimate videos about life on campus and what it has been like to be a college student during a pandemic.
CSU promoted its YouTube channel with student takeovers on its Instagram account, which led to messages like this:
Source: Shorty Awards: A Ram’s Life Vlog
The more people who share content, the greater your institution’s reach and social share of voice. With Hootsuite Amplify, faculty, staff, and students can share vetted, on-brand content and increase reach.
6. Invest in building a team
Social media for higher education is not a one-person job. Nor is a job that should be left to interns. (Although it is a great idea to include student interns or work placement positions on your social team.)
For context, the University of Michigan has a social media team of 12 people plus a director and student interns. West Virginia University has a full-time social team of eight for their Morgantown Campus plus three half-time student workers.
Don’t yet have a full team? Create strategic alliances with other departments. You’ll gain access to more information and resources than you could on your own.
You can also maximize the time of a small team with a social media management platform like Hootsuite. Create posts in advance, schedule them for the best posting times, and upload batches of posts in bulk. You also don’t waste time logging in and out of different platforms.
Liz Grey at the University of Sydney said, “Hootsuite saves us so much time. It’s probably equivalent to having two more people on our team.”
Need to prove to higher-ups that you need more budget for social media? Come prepared with plenty of information about your current return on investment.
A social media report is an important tool for backing up the value of your work.
Put your higher education engagement strategy into action and save time while you’re at it by using Hootsuite to manage all your social channels from one dashboard. Try it free today.
